Unit Reference: T/507/8102 – Operations, Quality and Supply Chain Management

Learning Outcomes and Assessment Criteria

Learning Outcomes. To achieve this unit a learner must be able to:	Assessment Criteria. Assessment of these outcomes demonstrates the learner can:
1. Assess the contribution of operations management in organisations and how it supports business objectives.	1.1 Critically evaluate the business operations of a number of organisations in different industry sectors. 1.2 Critically analyse how process and lean techniques and methods can contribute to effective operations. 1.3 Explore the role of customer service in organisations and how this can impact operations.
2. Evaluate the role and contribution of quality models, systems and standards to modern day business operations.	2.1 Critically evaluate a range of quality models, systems and standards. 2.2 Explore the use of quality models and systems in different companies across a range of industry sectors. 2.3 Identify the pros and cons, and relevance of using quality models and systems in modern day business operations
3. Evaluate the contribution of suppliers and supply chains on effective operations.	3.1 Critically evaluate supply chain theories and models and explore the use of supply chain management in different companies across a range of industry sectors. 3.2 Review how logistics impacts upon supply chain management. 3.3 Identify the main requirements of supplier contracts, the risks involved and mitigating strategies for organisations when securing effective contracts.