Unit code: R/650/6558 : Operations and Global Supply Chain Management

RQF level: 7

Aim

Operations and Supply Chain Management is a field of study and business activity that plays an important role in securing long-term profitability, performance excellence and competitive advantage. This unit incorporates studies of operations management and strategy which allow managers to direct, design and manage product and services delivery, establish effective and efficient processes and supply and distribution networks, incorporating resources, information/technology and people perspectives. This unit also focuses on quality assurance/control and continuous improvement with the help of operations methods/techniques and evidence-based business decision-making which allow businesses and organisations to achieve world class performance.

Learning Outcomes and Assessment Criteria

Learning Outcomes. When awarded credit for this unit, a learner will:	Assessment Criteria. Assessment of this learning outcome will require a learner to demonstrate that they can:
1 Be able to understand the nature of supply chains.	1.1 Assess the goals and historical growth of supply chain management. 1.2 Evaluate the impact of supply chain decisions on the success of an organisation. 1.3 Evaluate the nature and role of operations management in the modern business environment. 1.4 Evaluate political, economic, social and technological factors that affect supply chains. 1.5 Evaluate the role of operations and global supply chain management/strategy in the modern business context.
2 Be able to appraise product and process design and their connections with operations and global supply chains, competitive performance indicators and business economics.	2.1 Define operational strategy within the context of services and manufacturing. 2.2 Design product/services and processes that are consistent with organizational objectives, standards and values. 2.3 Design national and international supply and distribution networks design that are consistent with organisational objectives, standards and values.
3 Be able to deliver organizational supply chain management goals through planning and control of supply and demand.	3.1 Calculate accurately the supply and demand requirements of different stages of the supply chain. 3.2 Evaluate the interaction and impact of capacity, inventory, supply chain and relationship management. 3.3 Evaluate the impact of business ethics on supply chain management. 3.4 Apply planning and control techniques that are appropriate for operations and supply chain management functions. 3.5 Appraise the use of forecasting, lean operations and project management techniques to control a supply chain.
4 Be able to evaluate the effectiveness of techniques for operations and supply chain improvement.	4.1 Select techniques for operations and supply chain improvement and failure prevention that are appropriate to the nature of a supply chain. 4.2 Secure corporate social responsibility and sustainability in accordance with organisational objectives, standards and values. 4.3 Evaluate the application of Total Quality Management (TQM) and other QA systems in operations and global supply chain management. 4.4 Evaluate the effectiveness of tools and techniques for continuous improvement and corporate social responsibilities. 4.5 Assess the requirements of techniques for the measurement of performance