Unit Reference: F/507/1587 – Business Operations

Unit Aims

This unit aims to enable learners to develop an understanding of the issues relating to the management of activities with a particular focus on problem solving. The unit provides a basis for understanding how different organisations are structured and controlled, and the importance of business goals and objectives. The workings and operations of the organisation are examined and Learners are required to develop and deliver operational plans.

Learning Outcomes and Assessment Criteria

Learning Outcomes

When awarded credit for this unit, a learner will:

Assessment Criteria

Assessment of this learning outcome will require a learner to demonstrate that they can:

1. Examine the importance of business processes in delivering business goals and objectives.

1.1 Identify and evaluate organisational functions, their main processes and the relationships between the functions.

1.2 Review methods and approaches for mapping organisational processes.

2. Investigate how business goals and objectives affect business operations.

2.1 Explain the effect of organisation mission, aims and objectives on the structure and culture of an organisation.

2.2 Analyse different approaches to goal setting for organisations.

2.3 Set SMART objectives.

3. Develop and implement plans for an operational area.

3.1 Develop and introduce plans that support the achievement of organisational goals and objectives.

3.2. Use SMART objectives.

3.3 Monitor and control plans to make sure objectives are achieved.

Teaching and Learning Strategy

This unit will involve the student engaging in a process of research on an independent and group basis into the subject matter. The unit tutors will provide initial support sessions in a workshop and will be available for subsequent support.